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Commercial Mediation in Europe. An Empirical Study of the User Experience by Ewald Filler

Commercial Mediation in Europe. An Empirical Study of the User Experience

By Ewald Filler


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For many businesses, mediation is seen as a swifter and cost-effective alternative to conventional forms of dispute resolution. Although its acceptance by policymakers in Europe has been slow, the recent development by various EU Member States of legal and institutional frameworks for commercial mediation have been complemented by a European framework for cross-border civil and commercial mediation, the EU Directive on Certain Aspects of Mediation in Civil and Commercial Matters.

This extraordinary book, the first thorough analysis of the current state of commercial mediation practice in Europe, is based on face-to-face interviews and responses to questionnaires involving the participation of 25 renowned European mediators, with complementary contributions by 20 business people who have used mediation extensively. Among the areas of interest that arise are the following:

  • typical areas of application of commercial mediation;
  • types of disputes where commercial mediation is most beneficial;
  • reasons why companies opt for mediation;
  • dispute stages at which mediation may be most useful;
  • length of the mediation process;
  • costs of the process;
  • likely causes of the considerable guardedness of enterprises against mediation;
  • the role lawyers play as gatekeepers;
  • the power factor and other imbalances;
  • the role of provider agencies; and
  • various approaches to mediation style.

Participants have been chosen from Austria, Germany, France, England, Scotland, Denmark, Norway, Sweden and Finland, with the aim of including all the dominant European legal traditions. There are numerous case studies, including the role of mediation in such major projects as the Vienna Airport, the Eurotunnel, and the Øresund link bridge.

The book contributes to the further professionalism of ADR in Europe by providing accurate information on the functionality of the process and its attainable results. In addition to describing the professional performance of European mediators working in the world of business, the author’s analysis crystallizes the processes, models, and strategies that characterize the practice of commercial mediation in Europe.

Last Updated 10/26/2012
Update Frequency As Needed
Product Line Kluwer Law International
ISBN 9789041131164
SKU 10058910-0001
Table of Contents

List of Tables.

List of Figures.


Guide to this Book.

Preliminary Remark.


Chapter 1 Introduction.

Chapter 2 Findings of the Pre-Evaluation.

Chapter 3 Commercial Mediation in Europe.

Chapter 4 Findings, Recommendations, and Perspectives.




See what our clients are saying:

"The information gathered in the book represents and in-depth insight of the respective mediators and the representatives of business enterprises."

"Overall the book contributes to further professionalism of ADR in Europe as constant examples regarding the use of mediation in Europe are brought up. The book is specially designated for practicing mediators, lawmakers and other decision makers."

Reviewed by Laura Lozano in Association of International Arbitration Newsletter, January 2013

"This book analyzes the procedures, models and strategies used in commercial mediation. It is a very helpful guide for lawyers and their potential clients, mediators, legislators, and other involved institutions, wishing to base their actions on reliable scientific and empirical evidence. "

Apostolos Anthimos in Armenopoulos 2013, p. 211.