Policies Return and Cancellation Policy

Return and Cancellation Policy

RETURN / CANCELLATION POLICIES

Our return/cancellation policies vary by product line and format. For complete information, please click on the product line below. We suggest that all returns be sent using a traceable method. Please allow up to six weeks for the return to appear on your statement.

CCH | Aspen Publishers | Kluwer Law International

Orders Fulfilled for U.S. Customers by CCH

CCH reserves the right to change its policies and terms and conditions of sale at any time. You are encouraged to review them from time to time. Any changes made are effective when issued and apply to any orders, licenses, and subscriptions commencing following the publication of any such changes.

CCH Cancellation Terms and Conditions

Effective 09/01/04 Revised 12/04/18

Book Cancellation Policy

Books returned within 30 days along with the invoice marked “cancel” will receive full credit. This applies to an order for quantities of less than 50 copies.

Enrollment of a title in our standing order program may be cancelled at any time. There is no minimum purchase requirement. For new edition(s) or supplement(s) sent to you on a standing order basis may be returned within 30 days of the invoice date. CCH does not automatically charge the credit card or Account Number used as payment for your initial purchase. If you do not return any new editions or supplements sent to you on a standing order basis by the end of the 30-day period, you are responsible for paying the full invoice for the new edition or supplement.

Please send book(s) postage paid via traceable method and retain proof of shipment.

RETURN SHIPPING ADDRESS:

Wolters Kluwer Law & Business/Aspen Publishers
Distribution Center
7201 McKinney Circle 
Frederick, MD 21704

Please allow up to six weeks for your account to be credited, and please disregard any charges related to the returned product which may appear on statements you receive during that time.

E-Book Cancellation

Cancellations for credit will be processed prior to downloading an E-Book. However, once a download has occurred, no credit will be issued.

Subscription Cancellation

All new 12-month subscriptions may be declined within the first 30 days for full credit. After the 30-day review period, the CCH cancellation policy will apply. 12-month renewal subscriptions will receive credit if cancelled prior to the renewal date. After the renewal date, the 1-4 months cancellation credit amount of 25% applies. That policy is as follows:

If your cancellation request is received by CCH prior to the 10th of the month, that cancellation will be effective the 1st of that month. If your cancellation request is received after the 10th of the month that cancellation will be effective the 1st of the following month. Please see the scale below to determine the amount of credit, if any, that you would receive should you choose to cancel your subscription.

Months of Service Credit to your account 

1—4 25%

5—12 No credit will be given

Three-month online subscriptions are non-cancellable.

 

Cancellation of Enrollment of Subscription(s) in the CCH auto renewal program

Should you decide for any reason that you no longer wish a title to be enrolled in the automatic renewal program, you may cancel the enrollment at any time. You can cancel by calling Customer Service at 866-529-6600. You can also choose not to renew at any time before the invoice for the renewal is due by returning the invoice marked “CANCEL SUBSCRIPTION.” Subscription enrolled in our automatic renewal program does not affect our cancellation policy. Please see that policy above as well as the scale to determine the amount of credit, if any, that you would receive should you choose to cancel your subscription itself.

MediRegs ComplyTrack Suite

This product is non-cancelable/non-refundable. No credit or refunds will be issued. Please refer to your contract for additional terms.

Technical Answers Group (TAG Data)

Standard cancellation guidelines apply.

 

Orders Fulfilled for Europe and Rest of World Customers by Kluwer Law International (orders fulfilled by Air Business Limited located in the United Kingdom)

Contact Information for Air Business Limited:

Order line

09:00-17:30        Mon-Fri

10:00-15:00        Saturday

Customer Service

08:30-17:30        Mon-Fri

KLI Sales

08:00-16:30        Mon-Fri (UK Time)

09:00-17:30        Mon-Fri (CET Time)

Customer Service Telephone: +44 (0) 330 333 0061

[email protected]

Return Information:

Returns

Loose-leaf publications (only main works):

Items returned within 30 days of the Invoice date along with the Invoice marked "Cancel" will receive full credit.

Books:

Books returned within 30 days of the Invoice date along with the Invoice marked “cancel” will receive full credit. Returns should be shipped using a traceable method with proof of delivery. Returns will be made at the Customer’s expense except in case of books sent in error.

Returns must always be accompanied by a copy of the invoice. Books received without such documentation will not be accepted.

A returned Product must be in a resalable condition when received from the Customer (so the Customer is responsible for adequate wrapping so it will be received in good condition)

Please contact our customer service team for details on return instructions. They will follow the necessary steps for refund/ replacement.

Refunds

Provided Customer has made the relevant payment, following an approved cancellation of any Products and/or Online Services order, refund will be granted if request is made within two weeks of the Invoice date. Refund requests made after two weeks of the invoice date and/or requests for refund on partial Online Services subscriptions are not permitted. Orders for Online Services will be refunded only subject to a prior written submission of a request thereto and prior approval by KLI.

Customers in North and South America (orders fulfilled from the Aspen Publishers Inc. Frederick Distribution Center in Frederick, Maryland, USA)

Books returned within 30 days along with the invoice marked “cancel” will receive full credit. This applies to an order for quantities of less than 50 copies.

Return Requests:

Phone: 1-800-234-1660 within the US or +1-301-698-7100 outside the US. Please have your invoice number available when you call.

Please send book(s) postage paid via traceable method and retain proof of shipment.

Aspen Publishers 
Distribution Center 
7201 McKinney Circle 
Frederick, MD 21704

Please allow up to six weeks for the return to appear on your statement.

Order Cancellation Policy

Please Note: orders are generally processed through our system within 24 hours, so we may be unable to cancel your order before it is shipped. 

Cancellation Requests for U.S. & Latin American Customers: 

Tel: 1-800-234-1660 (U.S.) 
Fax: 1-800-901-9075 (U.S.) 
Tel: +1-301-698-7100 (outside U.S.) 
Fax: +1-301-695-7931(outside U.S.)

Online or Print Subscription Cancellation

No cancellation can be accepted for a current subscription if the subscription is active and the payment has been processed.

In the event that two subscription issues are returned in a row, a Customer’s subscription will be suspended and an undeliverable letter will be sent. The Customer will need to call and provide a new delivery address.