Book - Softcover

IT Governance: Policies & Procedures, 2017 Edition

IT Governance: Policies & Procedures, 2017 Edition

IT Governance: Policies & Procedures, 2017 Edition

Contributor(s)
By Michael Wallace, Larry Webber
Update Frequency
Annually
Last Update
09/06/2016
Product Line
Wolters Kluwer Legal & Regulatory U.S.
Available formats

Details

IT Governance: Policies & Procedures, 2017 Edition is the premier decision-making reference to help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization.

Not only does it provide extensive sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment.

IT Governance: Policies & Procedures provides fingertip access to the information you need on:

  • Policy and planning
  • Documentation
  • Systems analysis and design
  • And more!
ISBN: 9781454871323
SKU: 10045285-0001
  • 1. IT GOVERNANCE: ALIGNING IT WITH THE BUSINESS
    • IT Governance Models
    • IT Strategic Planning Process
  • 2. BUSINESS PROCESS MANAGEMENT
    • Building Your BPM Program
    • Process Analysis Tools
    • Simplifying a Process
    • Is Modeling Software the Answer?
  • 3. ITIL: MEETING THE NEEDS OF BUSINESS
    • ITIL's Five Books
    • ITIL Service Operation
    • ITIL Service Delivery
    • ITIL Certification
    • ITIL as an Official Standard
    • Implementing ITIL
  • 4. IT QUALITY MANAGEMENT: THE KEY TO PREDICTABLE RESULTS
    • Start with a Quality Management Plan
    • Quality Assurance or Quality Control
    • Continuous Improvement
    • Major Quality Techniques
  • 5. POLICIES AND PROCEDURES: SETTING THE FRAMEWORK
    • Organizing a Manual
    • Setting the Standards for Responsibilities
    • IT Policy Approval Process
  • 6. BUSINESS IMPACT ANALYSIS: MEASURING RISK
    • Managing a Business Impact Analysis (BIA)
    • BIA Data Collection Process
    • Crunching the Data
    • BIA Results and the IT Department
    • Updates
  • 7. BUSINESS CONTINUITY PLANNING: STAYING IN BUSINESS
    • Prepare to Plan
    • Business Continuity Planning Basics
    • Planning—The Next Step
    • Writing a Plan
    • Sources of Additional Information
  • 8. IT AUDITS: STAYING IN COMPLIANCE
    • IT Management Audit
    • IT Legal Mandates and Records Retention
    • Resource Management
    • Programming Activities Control
    • Computer Operations
    • Data Networks
    • Disaster Recovery/Contingency Planning
    • Workstation Audit Issues
    • Strategies for Surviving an Audit
  • 9. RISK MANAGEMENT: MANAGING THE UNEXPECTED
    • Risk Management Is a Process
    • Why Risk Management Fails
    • Business Continuity Planning as a Mitigation Technique
    • Implementing IT Risk Management
    • Process Resilience Through Risk Management
  • 10. HUMAN RESOURCES: IT'S POOREST MANAGED ASSET
    • Recruiting, Reassignments, and Promotions
    • New Employee Orientation
    • Performance Review
    • Employee Development
    • Managing IT Training
    • Employee Communications
    • Employee Burnout
    • IT Employee Productivity
    • Nontraditional Working Arrangements
  • 11. VIRTUAL TEAMS: REMOTE CONTROL MANAGEMENT
    • The Virtual Company
    • Becoming a Virtual Worker
    • Virtual Workforce Strategy
    • Leading a Virtual Team
  • 12. REQUIREMENTS ANALYSIS: PLANNING FOR SUCCESS
    • Stakeholders Hold the Answers
    • Describing a Requirement
    • Assembling Specifications
    • Stakeholders Interviews
    • Validating Project Requirements
    • IT Special Teams Round Out the Specs
    • Modeling Your Requirements
  • 13. PROJECT MANAGEMENT: GETTING IT OUT ON TIME
    • Project Management Fundamentals
    • Important Elements of the Project Plan
    • Executing the Project
    • Project Closeout
    • Project Management Pitfalls
  • 14. PROJECT MANAGEMENT OFFICE: OPTIMIZING THE ORGANIZATION
    • Project Management Office Responsibilities
    • Managing the Project Portfolio
    • Ensuring Project Management Quality
  • 15. PROJECT PHASE REVIEWS: KEEPING EVERYTHING ON TRACK
    • Phase I—Business Case Phase Review
    • Phase II—Planning Phase Review
    • Phase III—Execution Phase Review
    • Phase IV—Project Implementation Phase Review
    • Phase V—Post Implementation Phase Review
  • 16. SOFTWARE DEVELOPMENT: SOLID PRACTICES
    • Software Development Process
    • Programming Methodologies
    • Programming Conventions
    • Software Acquisition
    • Program Testing
    • Software Installation
    • Program Maintenance
  • 17. IT STAFFING: MEETING CUSTOMER SERVICE EXPECTATIONS
    • What Is This "Thing" Called Customer Service?
    • Components of IT Service Staffing
    • Metrics—IT's Measures of Success
    • Why Use a Customer Survey?
    • Translating Requirements into a Staff Level
  • 18. SERVICE LEVEL AGREEMENTS
    • Types of SLA
    • Dimensions of an SLA
    • SLA Template
    • Pitfalls
    • Periodic Reviews
  • 19. CHANGE MANAGEMENT: KEEPING EVERYTHING UP TO DATE
    • Change Management Policy
    • Patch Management Policy
    • Patch Management Tools
  • 20. THE INTERNET: MAKING IT PRODUCTIVE
    • Methods of Internet Access
    • Internet Security
    • Internet Usage
    • E-mail Usage
    • Acceptable Use Agreement
  • 21. WEB 2.0: THE NEXT GENERATION
    • Collaborating Using Web 2.0
    • Social Networking
    • Syndication
  • 22. AGILE PROJECT MANAGEMENT: SOFTWARE AT THE SPEED OF BUSINESS
    • Cultivating an Agile Culture
    • Agile Features
    • Agile Metrics
    • The Agile Development Cycle
  • 23. VENDORS: GETTING THE GOODS
    • Vendor Management
    • Play by the Rules
    • Consulting and Temporary Personnel Services
    • Requests for Proposal
  • 24. SERVICE DESK SUPPORT: HANDLING DAY-TO-DAY HASSLES
    • Role of the Service Desk
    • Establishing a Service Desk
    • The Proactive Service Desk
    • The Service Desk in a Disaster
  • 25. MANAGING IT ASSETS: IDENTIFY WHAT YOU HAVE
    • Lay the Groundwork
    • Conducting the Inventory
    • Software Asset Management
    • Software Assets
  • 26. PERSONAL COMPUTERS: MANAGING USER DEVICES
    • PC Support Manager
    • Acquisition Procedures
    • Operations Procedures
    • End-User Technical Support
  • 27. END-USER SYSTEMS: DO-IT-YOURSELF COMPUTING
    • The Problems with End-User Computing
    • Personal Computing vs. Corporate Computing
    • Managing a Proactive End-User Computing Program
    • End-User Policies
  • 28. TECHNOLOGY RELOCATION: SUCCESSFULLY MOVING YOUR IT OPERATIONS
    • Business Issues
    • Relocation Process
  • 29. COMPUTER SECURITY: PRACTICE SAFE COMPUTING
    • People Security
    • Process Security
    • Legal Issues
  • 30. DATA BACKUPS—THE KEY TO A PROMPT RECOVERY
    • Data Recovery
    • Data Backups—Major Responsibilities
    • Designing for Backups
    • Media Handling, Transportation, and Storage
    • Workstation, Notebook PC, andData Collection Station Backups
    • Data Retention and Legal Mandates
  • 31. GREEN COMPUTING: EARTH FRIENDLY IT
    • A Time to Stop
    • Put Energy-Hog Equipment on a Diet
    • What Can You Do?
    • Safe Disposal
  • 32. OPEN SOURCE: MANAGING ISSUES
    • Consider All of the Costs
    • Licensing
    • Server Systems
    • Applications Software
    • Manage the Process
  • 33. VIRTUALIZATION: OPTIMIZING RESOURCES
    • Server Virtualization
    • Desktop Virtualization
    • Application Virtualization
    • Storage Virtualization
  • 34. CLOUD COMPUTING: INFRASTRUCTURE ALTERNATIVES
    • Cloud Computing
    • Cloud Computing Vendor Selection Process
    • Cloud Computing Vendor Management
  • 35. DOCUMENTATION: GETTING EVERYONE ON THE SAME PAGE
    • Developing a Reference Documentation Policy
    • Document Formats
    • Document Management
    • System Reference Instructions
    • Project Documentation
    • Systems Analysis Documentation
    • Flowcharting Standards
  • 36. DATA MANAGEMENT: TAKING CARE OF YOUR INFORMATION
    • Issues Relating to Data
    • Access to Data
    • Protecting Employee Data
  • 37. DOCUMENT MANAGEMENT: CAPTURING CORPORATE KNOWLEDGE
    • Capture and Storage
    • Retrieval and Collaboration
    • Printing and Archiving
    • Designing a Solution
  • 38. IT TRAINING: BUILDING THE RIGHT SKILLS
    • Training for Immediate Requirements
    • Training the Crew
    • Managing Training

Contributor(s)

Michael Wallace has more than 30 years of experience in the information systems field. He began his career as a mainframe operator for Super Food Services and then moved to a programming position at Reynolds & Reynolds developing financial applications for automotive dealers. He became a consultant after graduating magna cum laude from Wright State University (Dayton, Ohio) with a Bachelor of Science degree in Management Science. For eight years he was president of Q Consulting, a custom application development firm. Mr. Wallace has been an application developer, a business analyst, and a technical and business consultant and has assisted the state of Ohio in developing statewide IT policies.

Mr. Wallace has served on the board of directors of various information technology user organizations and is active in the local technical community. He is past President of the Columbus Chapter of the International Association of Microsoft Certified Partners (IAMCP), is a Competent Toastmaster and Competent Leader with Toastmasters International, and graduated from the Executive MBA program at the Fisher College of Business at The Ohio State University.

After working as a practice manager and director for the last few years, Mr. Wallace is now a Technical Delivery Team Manager II with HP’s Enterprise Services Organization supporting the state of Tennessee’s Medicare systems. He has also taught in the graduate programs at The Ohio State University and DeVry University Keller Graduate School of Management and has published several articles and books on business and technology topics.

Mr. Wallace can be reached by e-mail at michaelw269@gmail.com,on his blog at businesstechbooks.wordpress.com, or on Twitter@MichaelWallace.

Larry Webber has more than 30 years of experience in the information services field. He began his career in the U.S. Marine Corps as a digital network repairman and then moved to a position as a COBOL programmer supporting the Marine’s Logistics traffic management systems.

After his release from active service, he worked in Kansas City as a COBOL programmer, systems analyst, and IT manager at Waddell&Reed, Temperature Industries, United Telecommunications, and the law offices of Shook, Hardy&Bacon.

For the next 12 years, Mr. Webber held various systems engineering and data processing management positions with International Truck and Bus in Springfield, Ohio, where, among other achievements, he authored an extensive Disaster Recovery plan for the manufacturing facility. He is currently a Senior Project Manager working at a major manufacturer in the Columbus, Ohio area.

Mr. Webber has an Associate in Science degree from Darton College in Albany, Georgia, in Data Processing; a Bachelor of Science degree in Business Administration and an MBA both from Rockhurst College in Kansas City, Missouri; and an Associate in Science degree in Industrial Engineering from Sinclair Community College in Dayton, Ohio. He also completed a Master of Project Management degree from West Carolina University.

Mr. Webber is retired from the U.S. Army Reserve as a First Sergeant in the Infantry. He is a certified Project Management Professional by the Project Management Institute, Certified in Production and Inventory Management by APICS, Master of Business Continuity Planning by DRII, Six Sigma Black Belt, and ITIL Service Manager. Mr. Webber is a Visiting Professor at DeVry University Keller Graduate School of Management, and has published several articles on disaster recovery topics. His published works include disaster recovery/business continuity, quality control, project management, and veteran’s benefits.

Mr. Webber can be reached by e-mail at ljwljw88@hotmail.com. Your comments and suggestions for improving this book are welcome.

$399.00