Store Corporate Teller Vision
Teller Vision by Jeanne Moorton ,Cindy Collins-Taylor

Teller Vision

By Cindy Collins-Taylor


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This is an excellent training device for teller trainers and anyone responsible for in-house seminars and programs that are directed to customer-contact employees. Developing top-notch service is one of the most challenging issues in banking today. To keep financial institutions ahead of the competition, frontline personnel need the tools to fine-tune their customer service skills, improve cross-selling techniques, practice security precautions, and maintain 100 percent accuracy.

Content includes:

  • Tips and techniques from subscribers on the front lines
  • Expanding role of tellers, platform personnel, and customer service reps as promoters of branch/platform personnel, products and services
  • Customer service skills that are vital to attracting and maintaining customers
  • Information on how to take precautions against credit card fraud, check cashing scams, and robbery.
  • Update Frequency Annually
    Product Line Wolters Kluwer Legal & Regulatory U.S.
    ISBN 9900004000
    SKU 000000000010041552