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IT Governance: Policies & Procedures, 2018 Edition

IT Governance: Policies & Procedures, 2018 Edition

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Softcover
$425.00

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Overview

IT Governance: Policies & Procedures, 2018 Edition is the premier decision-making reference to help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization.

Not only does it provide extensive sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment.

IT Governance: Policies & Procedures provides fingertip access to the information you need on:

  • Policy and planning
  • Documentation
  • Systems analysis and design
  • And more!

Previous Edition: IT Governance: Policies & Procedures, 2017 Edition ISBN 9781454871323

Last Updated 09/20/2017
Product Line Wolters Kluwer Legal & Regulatory U.S.
ISBN 9781454884316
SKU 10045285-0002
Table of Contents

1. IT GOVERNANCE: ALIGNING IT WITH THE BUSINESS

  • IT Governance Models
  • IT Strategic Planning Process

2. BUSINESS PROCESS MANAGEMENT

  • Building Your BPM Program
  • Process Analysis Tools
  • Simplifying a Process
  • Is Modeling Software the Answer?

3. ITIL: MEETING THE NEEDS OF BUSINESS

  • ITIL's Five Books
  • ITIL Service Operation
  • ITIL Service Delivery
  • ITIL Certification
  • ITIL as an Official Standard
  • Implementing ITIL

4. IT QUALITY MANAGEMENT: THE KEY TO PREDICTABLE RESULTS

  • Start with a Quality Management Plan
  • Quality Assurance or Quality Control
  • Continuous Improvement
  • Major Quality Techniques

5. POLICIES AND PROCEDURES: SETTING THE FRAMEWORK

  • Organizing a Manual
  • Setting the Standards for Responsibilities
  • IT Policy Approval Process

6. BUSINESS IMPACT ANALYSIS: MEASURING RISK

  • Managing a Business Impact Analysis (BIA)
  • BIA Data Collection Process
  • Crunching the Data
  • BIA Results and the IT Department
  • Updates

7. BUSINESS CONTINUITY PLANNING: STAYING IN BUSINESS

  • Prepare to Plan
  • Business Continuity Planning Basics
  • Planning—The Next Step
  • Writing a Plan
  • Sources of Additional Information

8. IT AUDITS: STAYING IN COMPLIANCE

  • IT Management Audit
  • IT Legal Mandates and Records Retention
  • Resource Management
  • Programming Activities Control
  • Computer Operations
  • Data Networks
  • Disaster Recovery/Contingency Planning
  • Workstation Audit Issues
  • Strategies for Surviving an Audit

9. RISK MANAGEMENT: MANAGING THE UNEXPECTED

  • Risk Management Is a Process
  • Why Risk Management Fails
  • Business Continuity Planning as a Mitigation Technique
  • Implementing IT Risk Management
  • Process Resilience Through Risk Management

10. HUMAN RESOURCES: IT'S POOREST MANAGED ASSET

  • Recruiting, Reassignments, and Promotions
  • New Employee Orientation
  • Performance Review
  • Employee Development
  • Managing IT Training
  • Employee Communications
  • Employee Burnout
  • IT Employee Productivity
  • Nontraditional Working Arrangements

11. VIRTUAL TEAMS: REMOTE CONTROL MANAGEMENT

  • The Virtual Company
  • Becoming a Virtual Worker
  • Virtual Workforce Strategy
  • Leading a Virtual Team

12. REQUIREMENTS ANALYSIS: PLANNING FOR SUCCESS

  • Stakeholders Hold the Answers
  • Describing a Requirement
  • Assembling Specifications
  • Stakeholders Interviews
  • Validating Project Requirements
  • IT Special Teams Round Out the Specs
  • Modeling Your Requirements

13. PROJECT MANAGEMENT: GETTING IT OUT ON TIME

  • Project Management Fundamentals
  • Important Elements of the Project Plan
  • Executing the Project
  • Project Closeout
  • Project Management Pitfalls

14. PROJECT MANAGEMENT OFFICE: OPTIMIZING THE ORGANIZATION

  • Project Management Office Responsibilities
  • Managing the Project Portfolio
  • Ensuring Project Management Quality

15. PROJECT PHASE REVIEWS: KEEPING EVERYTHING ON TRACK

  • Phase I—Business Case Phase Review
  • Phase II—Planning Phase Review
  • Phase III—Execution Phase Review
  • Phase IV—Project Implementation Phase Review
  • Phase V—Post Implementation Phase Review

16. SOFTWARE DEVELOPMENT: SOLID PRACTICES

  • Software Development Process
  • Programming Methodologies
  • Programming Conventions
  • Software Acquisition
  • Program Testing
  • Software Installation
  • Program Maintenance

17. IT STAFFING: MEETING CUSTOMER SERVICE EXPECTATIONS

  • What Is This "Thing" Called Customer Service?
  • Components of IT Service Staffing
  • Metrics—IT's Measures of Success
  • Why Use a Customer Survey?
  • Translating Requirements into a Staff Level

18. SERVICE LEVEL AGREEMENTS

  • Types of SLA
  • Dimensions of an SLA
  • SLA Template
  • Pitfalls
  • Periodic Reviews

19. CHANGE MANAGEMENT: KEEPING EVERYTHING UP TO DATE

  • Change Management Policy
  • Patch Management Policy
  • Patch Management Tools

20. THE INTERNET: MAKING IT PRODUCTIVE

  • Methods of Internet Access
  • Internet Security
  • Internet Usage
  • E-mail Usage
  • Acceptable Use Agreement

21. WEB 2.0: THE NEXT GENERATION

  • Collaborating Using Web 2.0
  • Social Networking
  • Syndication

22. AGILE PROJECT MANAGEMENT: SOFTWARE AT THE SPEED OF BUSINESS

  • Cultivating an Agile Culture
  • Agile Features
  • Agile Metrics
  • The Agile Development Cycle

23. VENDORS: GETTING THE GOODS

  • Vendor Management
  • Play by the Rules
  • Consulting and Temporary Personnel Services
  • Requests for Proposal

24. SERVICE DESK SUPPORT: HANDLING DAY-TO-DAY HASSLES

  • Role of the Service Desk
  • Establishing a Service Desk
  • The Proactive Service Desk
  • The Service Desk in a Disaster

25. MANAGING IT ASSETS: IDENTIFY WHAT YOU HAVE

  • Lay the Groundwork
  • Conducting the Inventory
  • Software Asset Management
  • Software Assets

26. PERSONAL COMPUTERS: MANAGING USER DEVICES

  • PC Support Manager
  • Acquisition Procedures
  • Operations Procedures
  • End-User Technical Support

27. END-USER SYSTEMS: DO-IT-YOURSELF COMPUTING

  • The Problems with End-User Computing
  • Personal Computing vs. Corporate Computing
  • Managing a Proactive End-User Computing Program
  • End-User Policies

28. TECHNOLOGY RELOCATION: SUCCESSFULLY MOVING YOUR IT OPERATIONS

  • Business Issues
  • Relocation Process

29. COMPUTER SECURITY: PRACTICE SAFE COMPUTING

  • People Security
  • Process Security
  • Legal Issues

30. DATA BACKUPS—THE KEY TO A PROMPT RECOVERY

  • Data Recovery
  • Data Backups—Major Responsibilities
  • Designing for Backups
  • Media Handling, Transportation, and Storage
  • Workstation, Notebook PC, andData Collection Station Backups
  • Data Retention and Legal Mandates

31. GREEN COMPUTING: EARTH FRIENDLY IT

  • A Time to Stop
  • Put Energy-Hog Equipment on a Diet
  • What Can You Do?
  • Safe Disposal

32. OPEN SOURCE: MANAGING ISSUES

  • Consider All of the Costs
  • Licensing
  • Server Systems
  • Applications Software
  • Manage the Process

33. VIRTUALIZATION: OPTIMIZING RESOURCES

  • Server Virtualization
  • Desktop Virtualization
  • Application Virtualization
  • Storage Virtualization

34. CLOUD COMPUTING: INFRASTRUCTURE ALTERNATIVES

  • Cloud Computing
  • Cloud Computing Vendor Selection Process
  • Cloud Computing Vendor Management

35. DOCUMENTATION: GETTING EVERYONE ON THE SAME PAGE

  • Developing a Reference Documentation Policy
  • Document Formats
  • Document Management
  • System Reference Instructions
  • Project Documentation
  • Systems Analysis Documentation
  • Flowcharting Standards

36. DATA MANAGEMENT: TAKING CARE OF YOUR INFORMATION

  • Issues Relating to Data
  • Access to Data
  • Protecting Employee Data

37. DOCUMENT MANAGEMENT: CAPTURING CORPORATE KNOWLEDGE

  • Capture and Storage
  • Retrieval and Collaboration
  • Printing and Archiving
  • Designing a Solution

38. IT TRAINING: BUILDING THE RIGHT SKILLS

  • Training for Immediate Requirements
  • Training the Crew
  • Managing Training
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