By Susan Lasser, J.D.
The manufacturer has received reports of minor burn injuries and minor property damage.
Ring LLC, of Santa Monica, California, has recalled about 350,000 Ring Video Doorbells (2nd Generation) because the video doorbell’s battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards. In addition, approximately 8,700 units which were sold in Canada are included in the recall (CPSC Recall Notice, No. 21-028, November 10, 2020).
Incidents and injuries. Ring has received 85 incident reports of incorrect doorbell screws installed with 23 of those doorbells igniting, resulting in minor property damage. Also, the firm has received eight reports of minor burns.
Product description. The recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell’s serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included in the recall.
The video doorbells were manufactured in China. They were sold at electronics and home goods stores nationwide and online at Amazon.com and Ring.com, from June 2020 through October 2020 for approximately $100.
Remedy. Consumers should stop installing the recalled video doorbells immediately and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring’s website or app.
Important CPSC Recall Remedy Notice Due to COVID-19. CPSC is advising consumers that because of the extraordinary circumstances surrounding COVID-19, some of the remedies identified in recall notices may not be currently available. Consumers should check with the recalling companies for further details. Moreover, the agency notice reminds consumers that CPSC and the recalling firms urge consumers not to use recalled products.
Customer contact. For more information, customers may contact Ring at 800-656-1918 from 5 a.m. to 9 p.m. PT, seven days a week; or at www.Ring.com and click on Help and then on Installation Services.
Companies: Ring LLC
MainStory: TopStory ProductRecallsNews HouseholdProductsNews ElectronicProductsNews RecallNewsStory GCNNews
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