Products Liability Law Daily Facebook Technologies recalls 4M removable foam interfaces for virtual reality headsets due to skin irritation hazard
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Wednesday, July 28, 2021

Facebook Technologies recalls 4M removable foam interfaces for virtual reality headsets due to skin irritation hazard

By WK Editorial Staff

The firm, which has received over 5,700 reports of skin irritation and 45 reports of consumers who required medical attention, will provide a free silicone cover.

Facebook Technologies LLC, of Menlo Park, California, is recalling about four million removable foam facial interfaces for Oculus Quest 2 Virtual Reality Headsets because the interfaces can cause facial skin irritation and reactions, including rashes, swelling, burning, itching, hives, and bumps. The recall includes approximately 172,600 additional foam facial interfaces that were sold in Canada (CPSC Recall Notice, No. 21-768, July 27, 2021).

Incidents and injuries. The firm has received approximately 5,716 reports of incidents of skin irritation and approximately 45 reports of consumers who required medical attention.

Product description. This recall involves Oculus Quest 2 Virtual Reality Headsets removable foam facial interfaces, included with a purchase of Oculus Quest 2 Headsets, and sold separately as a "Quest 2 Standard Facial Interface" or in a "Quest 2 Fit Pack." Only headsets with the SKUs or serial numbers identified below are included in the recall. The SKU and serial number are located on a label on the retail packaging of the headset. Additionally, the serial number can be found on the user’s account, on the Oculus app, or on the headset. For instructions on locating the headset serial number, consumers can visit Oculus’ website.

The descriptions and SKUs of the affected headsets are listed below:

  • Oculus Quest 2, 64 GB, US/TW, Type-A; SKU 301-00350-01
  • Oculus Quest 2, 256 GB, US/TW, Type-A; SKU 301-00351-01
  • Oculus Quest 2, Accy, Standard Facial Interface, Global; SKU 301-00409-01
  • Oculus Quest 2, Accy, Fit Pack, Global; SKU 301-00374-01
  • Oculus Quest 2, Enterprise, 256 GB, US/CA/TW, Type-A; SKU 301-00402-01

The serial numbers of the affected headsets start with "1WMHH" and end with a number below "1264."

The foam interface is black in color and is attached to the Oculus Quest 2 headset. It is the interface between the headset and the user’s face. The unit numbers above include facial interfaces manufactured for sale with headsets, as well as interfaces intended to be sold separately and warranty replacements. For additional information, consumers can visit the Oculus blog.

The products were manufactured in China and were sold at BestBuy, GameStop, Target, Walmart, and other retailers, and online at Oculus.com, Amazon.com, BestBuy.com, Gamestop.com, Target.com, and Walmart.com between October 2020 and July 2021. The foam facial interfaces that were included with headsets sold for between $300 and $400, depending on the model; about $20 for a facial interface sold individually; and about $40 as part of a Fit Pack.

Remedy. Consumers who experience a skin irritation or reaction should immediately stop using the recalled foam facial interface, and all consumers should contact Facebook Technologies to receive a free silicone cover. Facebook Technologies is contacting all Quest 2 users directly.

Important CPSC Recall Remedy Notice Due to COVID-19. CPSC is advising consumers that because of the extraordinary circumstances surrounding COVID-19, some of the remedies identified in recall notices may not be currently available. Consumers should check with the recalling companies for further details. Moreover, the agency notice reminds consumers that CPSC and the recalling firms urge consumers not to use recalled products.

Customer contact. For more information, customers may contact Facebook Technologies toll-free at 877-960-0889 anytime, or online at https://www.oculus.com/quest-2/removable-facial-interface-alert or www.oculus.com and click on Support at the top of the page, then on the facial interface recall banner.

Companies: Facebook Technologies LLC

MainStory: TopStory RecallNewsStory ElectronicProductsNews GCNNews

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