By Susan Lasser, J.D.
Fire risk prompts computer maker to issue recall to replace defective batteries.
Apple Inc., of Cupertino, California, is recalling about 432,000 15-inch MacBook Pro laptop computers because the batteries in the recalled laptops can overheat, posing a fire hazard. Apple is providing free repairs of affected laptop computers (CPSC Recall Notice, No. 19-152, June 27, 2019).
Incidents and injuries. Apple has received 26 reports of the laptop’s battery overheating, including five reports of minor burns and one report of smoke inhalation. In addition, there have been 17 reports of minor damage to nearby personal property.
Product description. The recall, conducted in conjunction with Canada, involves Apple 15-inch MacBook Pro laptop computers, which have a 15.4-inch (diagonal) display, 2.2-2.5 GHz processors, 256GB (gigabyte) to 1TB (terabyte) solid-state storage, two Thunderbolt 2 ports, two USB 3 ports, and one HDMI (high-definition multimedia interface) port. Consumers can determine if their laptop computer is included in this recall by checking the laptop’s serial number at https://support.apple.com/15-inch-macbook-pro-battery-recall/. The serial number can be found either on the underside of the laptop computer, or by choosing "About This Mac" from the Apple menu. Only MacBook Pro 15-inch model laptop computers with certain serial numbers are included in the recall.
The recalled laptops were sold at Apple stores and electronics stores nationwide, and online at www.apple.com from September 2015 through February 2017, starting at about $2,000.
Remedy. Consumers should stop using the recalled laptop computers immediately, and should contact Apple to determine if the laptop computer is a part of the recall and to schedule a free repair.
Customer contact. For more information, customers may contact Apple at 800-275-2273 anytime. Alternatively, customers may contact Apple online at www.apple.com, and then click on "Support," then "15-inch MacBook Pro Battery Recall Program" at the bottom of the page.
Companies: Apple Inc
MainStory: TopStory ProductRecallsNews ElectronicProductsNews
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