By Susan Lasser, J.D.
Company will exchange recalled adapters for new ones.
Apple Inc., of Cupertino, California, has voluntarily recalled some of its AC wall plug adapters designed for use primarily in Hong Kong, Singapore, and the United Kingdom. According to the company, in rare cases, affected Apple three-prong wall plug adapters could break and create a risk of electrical shock if touched (Apple Press Release, April 25, 2019).
Incidents and injuries. Apple is aware of six incidents worldwide.
Product description. An affected three-prong plug adapter is white, with no letters on the inside slot where it attaches to the main Apple power adapter. In contrast, new adapters are white with gray on the inside portion that attaches to the power adapter. The affected wall plug adapter shipped from 2003 to 2010 with Mac and certain iOS devices, and also was included in the Apple World Travel Adapter Kit. The recall does not affect any Apple USB power adapters.
Apple notes that AC wall plug adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina and Brazil may be part of the 2016 Apple AC Wall Plug Adapter Recall Program.
Remedy. Apple is asking customers to stop using affected plug adapters; and advises that customers visit apple.com/support/three-prong-ac-wall-plug-adapter for details about how to exchange them for new adapters. Apple instructs that customers choose one of three options: (1) find an authorized Apple service provider; (2) make an appointment at an Apple retail store; or (3) contact Apple Support. Apple will need to verify customers’ Mac, iPad, iPhone, or iPod serial number as part of the exchange process. As such, the company asks customers to find their serial number in advance, directing customers to the following web page: Find the serial number of your Apple product.
Companies: Apple Inc.
MainStory: TopStory ElectronicProductsNews
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