By Colleen Kave, J.D.
FedEx Supply Chain Logistics & Electronics, Inc., of Cranberry Township, Pennsylvania, has recalled around 10,200 batteries in refurbished cellphones because the cellphone batteries can overheat, posing fire and burn hazards (CPSC Recall Notice, No. 17-762, August 16, 2017).
Incidents and injuries. FedEx Supply Chain has received one report of a counterfeit battery overheating. There have been no reports of injuries or property damage.
Product description. This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T’s insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone’s manufacturer, Samsung.
It is not known where these batteries were manufactured. The refurbished cellphones were distributed by FedEx Supply Chain and provided as replacement phones only through AT&T’s insurance program between December 2016 and April 2017.
Remedy. Consumers should stop using the recalled batteries immediately and power down their smartphones. Consumers who own the recalled batteries will receive by mail from FedEx Supply Chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. A green dot has been affixed to the replacement batteries. FedEx Supply Chain is directly contacting consumers.
Customer contact. For more information, customers may contact FedEx Supply Chain at 800-338-0163 from 9 a.m. to 6 p.m. ET, Monday through Friday, or online at www.exchangemybattery.com.
Companies: FedEx Supply Chain Logistics & Electronics, Inc.
MainStory: TopStory RecallNewsStory ElectronicProductsNews
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