Pension & Benefits News DOL seeks comments on EBSA Participant Assistance Program Customer Survey
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Thursday, May 21, 2020

DOL seeks comments on EBSA Participant Assistance Program Customer Survey

By Pension and Benefits Editorial Staff

The Department of Labor is submitting the Employee Benefits Security Administration (EBSA) sponsored collection of information regarding a customer survey that will solicit inquirers’ feedback on the applicability and utility of EBSA’s Participant Assistance Program, to the Office of Management and Budget for review and approval.

The survey will collect customer satisfaction data for a sample of private citizens who call into the participant assistance program to ask about their private sector employer provided benefits such as pensions, retirement savings, and health benefits. The results of the survey will be analyzed to provide actionable data that could be used to improve program performance.

Written comments, which should be received on or before May 26, 2020, should be submitted to www.reginfo.gov/public/do/PRAMain.

Source: 85 FR 22755.

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