Research departments within law firms face difficult decisions when it comes to purchasing and renewing sources of comprehensive research content. They must strike the ideal balance between adhering to budget limitations and making sure that the right content sources are available to the firm at any point in time, as efficiently and expediently as possible.
Cost cutting that impacts specialized or secondary content services can impact the ability of the firm to retain new clients and secure repeat business. Because this type of content is not used as often as other resources, it’s tempting to think that it’s not as valuable to the firm based solely on the frequency of usage.
Wolters Kluwer spoke with Scott Bailey, director of research services at Eversheds Sutherland (US) LLP, and Theresa O’Leary, research and business intelligence director at Paul, Weiss, Rifkind, Wharton & Garrison LLP, to get their insight into the value of specialized content.