Learn about Compliance Officer responsibilities for ongoing monitoring of the hotline. This Webinar is a “how to” program that will focus on step-by-step monitoring and auditing of the hotline operation for effectiveness. The presentation will be conducted by two recognized national experts on the subject: Richard Kusserow, former HHS Inspector General and CEO of Strategic Management, and Daniel Peake of the Compliance Resource Center, which provides tools for compliance program operations.
Topics will include:
- Addressing difference in ongoing monitoring and auditing
- Steps to evaluate the organization, structure, and operation of the hotline
- How to audit effectiveness of hotline vendor services
- Verifying the existence and operation of key hotline- related policies
- How to conduct document reviews of the operation
- How to gain feedback from staff, employees and managers
- Reviewing logs and tracking data
- Addressing document security and management
- Reviewing the roles of Legal, Compliance, and HR in addressing complaints
