Healthcare Customer Success Stories and Case Studies

Healthcare Customer Success Stories and Case Studies

Download these case studies to learn how our healthcare customers have achieved governance, risk, and compliance (GRC) efficiency and effectiveness using Wolters Kluwer solutions, built for healthcare: MediRegs, ComplyTrack, and Cheetah.


Ortho Virginia Maintains Compliance and Improves Customer Service  with One Tool

This Case Study describes how Ortho Virginia, Virginia’s largest provider of expert orthopedic and therapy care, maintains regulatory compliance and improves its customer service capability by utilizing ComplyTrack Issue & Action Management and Incident Management applications. OrthoVirginia’s CCO explains how these Wolters Kluwer’s solutions have supported growth, sustained  compliance requirements, and added some surprising benefits in the area of customer service.  

July 22, 2019


Swope Health Services Significantly Eases Its Administrative Burden with ComplyTrack

This Case Study describes how Swope Health Services significantly eases its administrative burden with ComplyTrack™. Swope Health Services provides primary health care and behavioral health services through 15 locations and provides care for more than 40,000 patients in western Missouri and eastern Kansas. When they implemented CompyTrack’s Issue & Action Management and Incident Management applications, Swope was able to streamline both data collection and reporting, thus enabling Swope Health Services to accomplish much more with much less effort.

April 17, 2019


Seasons Hospice & Palliative Care Recognizes Immediate Gains in Productivity by Centralizing Recording and Reporting of Privacy, Security and Adverse Events

This case study describes how a Hospice and Palliative Care entity, Seasons, headquartered in Rosemont, Illinois, with 29 sites in 19 states across the country, all of which offer hospice services, and half that deliver palliative care utilized ComplyTrack’s Incident Management and Issue and Action Management applications offered them immediate gains in productivity by centralizing the recording and reporting of their privacy, security and adverse events.

April 15, 2019


ComplyTrack Enables Solano County to Coordinate Compliance Responsibilities Connected to a Wide Array of Services

This case study explains how managing compliance requirements across multiple connected entities was made easy by ComplyTrack’s Incident Management and Issue & Action Management applications to enable Solano County to manage, track and report across all areas.

July 9, 2018


How ComplyTrack’s IAM/IM and Survey Manager Brings Expected—and Unexpected— Benefits to Catholic Charities

This case shows how ComplyTrack’s Issue and Action Management, Incident Management, and Survey Manager applications have enabled Catholic Charities to centralize compliance efforts, save time, increase efficiencies and keep staff-related costs down, as well as, manage a broad range of responsibilities across nine separate agencies with a variety of state and federal funders, grants, contracts and private and private foundations, all with their own requirements.

May 10, 2018


How Lone Star Family Health Center Uses ComplyTrack’s IAM/IM and Contracts & Vendors System to Manage Workflow, Streamline Reporting and Maintain Compliance

This case outlines how ComplyTrack’s Issue Action Management, Incident Management and Contracts & Vendors workflow system quickly enabled Lone Star Family Health Center to streamline processes, increase efficiency and maintain compliance across the many areas in which it operates.

May 8, 2018


How MediRegs Helps ConvaTec Bring Its Medical Device Products to the U.S. Market

This case shows how a London-based manufacturer of medical devices used MediRegs to navigate the regulatory landscape and access reliable information and gather definitive answers, and quickly.

March 5, 2018


How ComplyTrack Supports Sanford Health’s Remarkable Growth

This case study is based on an interview with Ruth Krueger MS, RRT, CHC, Lead Compliance Administrator, Sanford Health. The ability to modify and customize ComplyTrack’s Issue & Action Management and Risk Assessment Manager, along with Wolters Kluwer’s responsiveness to customer feedback, has helped Sanford Health track and manage issues and actions during a period of unparalleled expansion.

November 30, 2017


How Asking the Right Questions Enables Southwestern Vermont Health Care and Medical Center to Effectively Address Risk

This case study is based on an interview with Mitchell E. Baroody, JD, Corporate Compliance Officer, Southwestern Vermont Health Care and Medical Center. ComplyTrack’s Risks Assessment Manager enables Southwestern Vermont Health Care and Medical Center to assess their regulatory compliance stance, uncover areas of risk, and manage the remediation process across their enterprise from one central location.

November 14, 2017


ComplyTrack Lights the Way for Sunrise Community

This case study is based on an interview with Marcella Henry, Compliance Officer for Sunrise Community. During the interview, Ms. Henry identified three main areas in which ComplyTrack has, in her words, "proven indispensable": record creation, investigation, and data gathering/reporting.