Wolters Kluwer and Priori conducted a survey of the state of legal department efficiency, priorities and pain-points. Over 170 respondents weighed in via a series of qualitative and quantitative questions sent electronically. We conducted two in-depth case studies with Ashlee Best, Legal Operations Manager at Asana and Dan Baker, Head of Legal Operations at Twitter and drew extensive insight from a panel Priori co-hosted with LawGeex, a leading automated contract review company, in 2018, “Scaling Legal: Strategies for Efficiency,” which included An Trotter, Senior Director of Operations, Office of the General Counsel at Hearst and Lucy Bassli, Deputy General Counsel (Legal Ops) at Snowflake Computing.
In this white paper, we cover the following topics:
- Industry best practices for operations
- Legal department perceptions of their own efficiency, the legal operations function, priorities, pain-points and technology in the modern legal department
- Building a legal operations function from the ground up
- The future of legal operations
This paper aims to provide an overview for current and aspiring legal operations professionals and small legal department lawyers on the state of the industry, and a template for how to implement a legal operations function in a small department context.